Our Watch Services provides our customers with professional and immediate support without the costly overhead. Our help desk is fully-staffed who are available via phone, email, web chat, or our secure web portal. We understand the importance of your organization having immediate access to technical support. Our live online support technology and certified technicians are able to see exactly what is happening on a user’s computer screen and even take control of the computer when simple instructions are not sufficient enough to troubleshoot the problem. The Help Desk consultants can resolve most desktop PC problems as if they were standing right beside you. All that is required is a phone and Internet connection.
Bundled with our Watch service is the proactive monitoring of your mission-critical infrastructure. Be apprised of alarms and warnings before it can escalate into a more detrimental condition. Avoid profit-killing problems such as poor site performance or outages. Liberate your time by being up and running. Spend time on things that really matter. Grow your business instead of simply managing it. Stay on top of server outages and performance issues using Site24x7 server monitoring tool. Get in-depth visibility into key performance indicators of servers and network devices in your branches and data center.
Blink IT Managed Services provides ongoing collaboration with customers’ resources to assist in troubleshoot and resolving issues within customer IT environment per contracted services and devices, perform corrective and predictive actions to minimize business impact and ensure business continuity, and maintain infrastructure health and stability. Extensive systems management and server monitoring software for server performance monitoring, diagnostics, and tools, regardless of manufacturer and operating system. The service is comprised of Blink IT monitoring and patch management of a customer’s physical or virtual server systems. As part of the Managed level of service, Blink IT will monitor operating system level services as well as key physical elements, which include but are not limited to hard drive, CPU and memory usage. Events captured in this monitoring service will be handled and escalated to customer based on escalation procedures. Also included in this level is patch management. Server devices covered under this service will be added to the monthly patch schedule per the current Blink IT Patch Policy. Services included within this offering apply to a single physical or virtual server instance.
Blink IT Managed Plus services is committed to monitor, assist and proactively manage the IT environment per contracted services and devices, perform troubleshooting, support, and preventive maintenance to vital infrastructure systems, incident escalation, deploy patch management, optimize systems and applications performance, engage selected 3rd party vendors on behalf of customer, and manage ongoing IT cost, roadmap and staffing. Blink IT CARE provides 24×7 network monitoring by analyzing device availability and performance with real-time views and topology maps. From the device health, utilization, interface and the telecommunications the flows throughout the network. The service provides the tools and basic services required to manage and monitor a network switch. Advanced version of this service includes monitoring and event management, switch software patching, and remediation of incidents and underlying problems with the device. Blink IT will maintain a configuration of the device, and also apply patches (i.e. IOS updates for Cisco devices) at a regular interval. Blink IT will not apply every minor patch to the network switch but will apply patches and updated software every 6 months or sooner in the event of a bug or critical security risk.